Privacy Policy
Last updated: January 31, 2025
This Privacy Policy describes how MYCORA Health (the “Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from mycorahealth.com (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term “personal information,” we are referring to information that identifies, relates to, describes, or can be associated with you.
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
- Contact details including your name, address, phone number, and email
- Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number
- Account information including your username, password, security questions, and other information used for account security purposes
- Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services
Some features of the Services may require you to directly provide us with certain information about yourself. You may choose not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Collect About Your Usage
We may also automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels, and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.
Information We Obtain from Third Parties
We may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
- Companies who support our Site and Services, such as Shopify
- Our payment processors, who collect payment information (for example, bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested
- Third parties we work with who may automatically collect certain information using tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies when you visit our Site, open or click emails we send, or interact with our advertisements
Any information we obtain from third parties will be treated in accordance with this Privacy Policy.
How We Use Your Personal Information
Providing Products and Services
We use your personal information to provide you with the Services in order to perform our contract with you, including to process payments, fulfill orders, send notifications related to your account, purchases, returns, exchanges, or other transactions, create and manage your account, arrange shipping, and facilitate returns and exchanges.
Marketing and Advertising
We may use your personal information for marketing and promotional purposes, such as sending communications by email, text message, or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites. If you are an EEA resident, the legal basis for these activities is our legitimate interest in selling our products, according to Art. 6 (1) (f) GDPR.
Security and Fraud Prevention
We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity. If you register an account, you are responsible for keeping your account credentials safe. If you believe your account has been compromised, please contact us immediately. If you are an EEA resident, the legal basis is our legitimate interest in keeping our website secure, according to Art. 6 (1) (f) GDPR.
Communicating with You and Service Improvement
We use your personal information to provide customer support and improve our Services. This is in our legitimate interests in order to respond to you, provide effective services, and maintain our business relationship with you according to Art. 6 (1) (f) GDPR.
Cookies
Like many websites, we use Cookies on our Site. For specific information about the Cookies used in connection with Shopify, please refer to Shopify’s cookie policy. We use Cookies to power and improve our Site and Services, remember your actions and preferences, run analytics, and better understand user interaction with the Services. We may also allow third parties and service providers to use Cookies on our Site to better tailor services, products, and advertising on our Site and other websites.
Most browsers automatically accept Cookies by default, but you can usually change your browser settings to remove or reject Cookies. Please note that removing or blocking Cookies may negatively impact your user experience and cause some features or services to function improperly.
Our website also recognizes the Global Privacy Control (GPC) signal, which enables you to opt out of certain uses or disclosures of your information. If you notify us of your preference through GPC, we will treat such signal as a valid request to opt out of sharing or targeted advertising for the associated browser or device. Other than GPC, we do not recognize “Do Not Track” signals that may be sent from your browser or device.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, including:
- Vendors or service providers who perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping
- Business and marketing partners to provide services and advertise to you
- Third parties when you direct us, request us, or otherwise consent to our disclosure of certain information
- Our affiliates or others within our corporate group
- In connection with a business transaction such as a merger, bankruptcy, or similar event
- To comply with legal obligations, enforce our terms, and protect or defend our rights and the rights of our users or others
We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.
Third-Party Websites and Links
Our Site may provide links to websites or online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms. We are not responsible for the privacy or security of such sites.
Children’s Data
The Services are not intended for children, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.
Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee complete security. How long we retain your personal information depends on factors such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other agreements.
Your Rights
Depending on where you live, you may have some or all of the following rights in relation to your personal information:
- Right to access or know
- Right to delete
- Right to correct
- Right to portability
- Right to opt out of sale, sharing, or targeted advertising
- Right to restrict processing
- Right to withdraw consent
- Right to appeal
- Right to manage communication preferences
You may exercise these rights where indicated on our Site or by contacting us using the contact details below. We may need to verify your identity before processing your request.
Complaints
If you have complaints about how we process your personal information, please contact us using the details below. If you are not satisfied with our response, you may have the right to appeal or lodge a complaint with your local data protection authority.
International Users
Please note that we may transfer, store, and process your personal information outside the country where you live. If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses, where required.
Contact
If you have any questions about this Privacy Policy, our privacy practices, or if you would like to exercise any of your rights, please contact us at:
Email: support@mycorahealth.com
Business Address
955 Alton Rd #033,
Miami Beach, FL 33139, US